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Shipping & Returns

Shipping Policy

1. Processing Time:

  • Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may vary.

2. Shipping Methods:

  • We offer several shipping options to accommodate your needs. You can choose from standard, expedited, or express shipping at checkout.

3. Domestic and International Shipping:

  • We currently provide shipping services within the U.S. only. Shipping costs and delivery times may vary based on your location.

4. Discreet Packaging:

  • Your privacy is important to us. All orders are shipped in plain, unmarked packaging to ensure discreet delivery.

5. Tracking Information:

  • Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order through our website.

6. Shipping Delays:

  • While we strive to provide accurate delivery estimates, unforeseen circumstances such as customs delays or extreme weather conditions may impact delivery times. We appreciate your understanding in such situations.

 

Return and Exchange Policy

1. Eligibility:

  • To be eligible for a return or exchange, items must be unused, in the original packaging, and in the same condition as received. Some products may be ineligible for return due to hygiene reasons.

2. Return Period:

  • You have 7 days from the date of delivery to initiate a return. After this period, we may not be able to process your request.

3. Return Process:

  • To initiate a return or exchange, please contact our customer support through our Contact Us form. Provide your order number, details about the item you wish to return, and the reason for the return. Our team will guide you through the process.

4. Refund or Store Credit:

  • Depending on the circumstances, you may be eligible for a refund to the original payment method or store credit. Refunds are processed within 5 - 7 business days after we receive and inspect the returned items.

5. Non-Returnable Items:

  • Due to the intimate nature of our products, certain items may not be eligible for return or exchange. Please check the product description for specific details.

6. Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact our customer support through our Contact Us form immediately. We will provide instructions on how to proceed with a replacement or refund.

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